Agreement on Carriage
CONDITIONS OF CONTRACT
Our Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code (YM) is indicated in the carrier box of the Ticket for that flight or flight segment.
Issued by: MONTENEGRO AIRLINES, Beogradska 10, 81000 Podgorica, Montenegro
ADVICE TO PASSENGERS ON LIMITATION OF LIABILITY
Passengers are advised that the provisions of a treaty known as the Montreal Convention, adopted in Montreal on 28th May 1999, govern and limit the liability of carriers for death or personal injury, for loss of or damage to baggage, as well as for long delay. Apart from that Montenegro Airlines adheres to provisions of the Regulation (EC) 261/2004 and Regulation 2027/97.
DEATH AND INJURY OF PASSANGERS
The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. Air carrier cannot dispute compensation claims not exceeding 113100 SDR's (around 121243EUR).
The carrier shall not be liable for damages to the extent they exceed for 113100 SDR's (Special Drawing Rights as defined by International Monetary Fund) for each passenger if the carrier can prove that the damage was not due to the negligence or omission of the carrier, or its servants or agents, or that such damage was solely due to the negligence or other wrongful act or omission of a third party.
If a passenger is killed or injured, the carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000SRD (approximately 17600EUR).
DAMAGE TO BAGGAGE
The carrier is liable for damage sustained in case of destruction or loss of, or of damage to, checked baggage upon condition only that the event which caused the destruction, loss or baggage took place on board the aircraft or during any period within which the checked baggage was in charge of the carrier. In case of unchecked baggage the carrier is liable if the damage resulted from its fault or that of its servants or agents.
In the carriage of baggage the liability of the carrier in case of destruction, loss, damage or delay is limited to 1,131 SDR's for each passenger (around EUR1,200; USD 1,800).
Passenger is entitled to compensation for damage caused by the delay of baggage if the carrier admits the loss of registered baggage or if the registered baggage is not delivered within 21 days* from the date the baggage should have arrived. In case of damage to baggage the person entitled to delivery must complaint to the carrier forthwith after the discovery of damage, and, at the latest, within 7 days from the date of receipt. In case of delay of baggage the complaint must be made at the latest 21 days* from the date on which the baggage have been placed at passenger's disposal.
NOTE: Every complaint must be made in writing and given or dispatched within the times aforesaid.
*EXPLANATION: The expression 'days' (when used in Montreal Convention) means calendar days, not working days.
A passenger can benefit from a higher liability limit for lost, damaged or delayed baggage by making a special declaration at the latest at check-in and by paying a supplementary fee. Apart from that if the value of baggage exceeds the upper limit of liability the baggage should be insured prior to travel.
The carrier is liable for damage occasioned by delay in the carriage by air of passengers or baggage, unless the carrier proves that it and its servants took all measures that could reasonably be required to avoid the delay or that was impossible for them to take such measures.
In case of damage caused by delay of 5 hours or more the liability of the carrier for each passenger is limited to 4,694 Special Drawing Rights (around EUR 5,000; USD 7,500). In case of a flight delay of 2 hours or more we offer assistance to the concerned passengers and a ticket refund according to Regulation (EC) No 261/2004.
If the carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the carrier shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage. When by reason of death or injury of a passenger compensation is claimed by a person other than the passenger, the carrier shall likewise be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of that passenger. This applies to provisions on liability in the Montreal Convention.
NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. These taxes and charges, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX" box(es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.
DENIED BOARDING BY OVERBOOKING
In those countries where Denied Boarding Compensation regulations are in force, carriers operate compensation plans for passengers with confirmed reservations who are denied boarding because of no availability of seats caused by overbooking. Details of these plans are available at the airlines' offices. In order to minimize the effect of "no shows" and to permit seats to be used by passengers who otherwise would not be able to travel on a chosen flight, carriers may overbook flights. Whilst carriers make every effort to provide seats for which confirmed reservations exist, seat availability is not absolutely guaranteed.
ELECTRONIC DEVICES – FORBIDEN USAGE ON BOARD
The usage of the following devices is not permitted during your stay on board:
Laptops can be used after take off and before landing according to announcements on board.
Travel documents – Passengers are reminded that it is their responsibility to obtain all necessary travel, health, and other documents required by the country they fly from, into or over, before commencement of their travel. Montenegro Airlines shall not liable to passengers for loss or expenses due to passenger's failure to comply with such requirements.
Onward and return reservations – Passengers should cancel their reservations if there is a change in their travel plans. Otherwise it will result in the automatic cancellation of their onward and/or return bookings that have been made. It is also recommended passengers during they stay at the destination to reconfirm their reservation for onward or return travel.
Check-in-time – Passengers should report at the airport at such a time that departure procedures can be completed. Montenegro Airlines reserves the right to dispose of the seats of passengers who report too late at the airport. After check-in passengers should be present at the boarding gate for boarding as the flight will not be held for passengers arriving late and Montenegro Airlines shall take no responsibility in such a case.
DANGEROUS GOODS FORBIDEN IN PASSENGER BAGGAGE
For safety and security reasons dangerous articles such as those listed bellow must not be carrier in baggage:
DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS.
CARRY-ON (UNCHECKED) BAGGAGE
Your carry-on baggage on Montenegro Airlines flights may not exceed the following dimensions and maximum weight:
PASSENGERS ARE ONLY PERMITTED ONE PIECE OF HAND BAGGAGE ON MONTENEGRO AIRLINES' FLIGHTS.
*PLEASE NOTE that on Code-Share flights operated by our Code-Share partners passengers may be asked to hand over their hand baggage directly before entering the aircraft due to the limited space onboard. When disembarking, passengers will receive their baggage at the aircraft side.