Notices regarding Coronavirus COVID-19

Changing a ticket

According to revised procedure, our passengers whose flights are canceled until December 31st 2020 can change their flights for different dates, i.e. destinations free of re-booking fees or fare difference.*

The ticket can be changed only once under these conditions. New dates can be booked up to 48 hours before the new flight. New dates can be chosen up to a year since the date of the original ticket was issued or in the case that one of the coupons of the ticket was used, a year since the date of the first flown flight.

* For the change of destination it is necessary to charge the difference in airport taxes between the two destinations. If there's a difference in airport fares on the same destination, and a flight is cancelled, the difference will not be charged.

Code-share flights

As far as flights of our code-share partners are concerned, on which Montenegro Airlines is a marketing carrier, the same procedure is valid for the tickets of our company.

Vouchers

If your flight has been cancelled (in the period from March 16th to December 31st) due to measures introduced by the competent authorities or situation caused by the spread of Covid19 virus, except from the free change of tickets according to the above mentioned conditions, we offer even greater flexibility - to exchange the tickets for the vouchers that can be used for later travels on any of our flights.

Terms:

• Voucher is valid for one year since the original issue date of the ticket.
• Voucher can be exchanged within the above mentioned travel period until December 31st 2021.
• Taking into consideration that the voucher is a form of payment, it is transferable to other person, so the passenger who held the original ticket, can give the voucher to another passenger, with explicit consent.
• Vouchers can be used for any travel within Montenegro Airlines network, on flights where we are operating carrier.
• If the price of the new ticket is lower than the one on the voucher, new voucher is issued with that price difference. This voucher is as valid as the original (from the date of issued tickets for which the original voucher is exchanged), i.e. the date of validity does not change. If the price of the ticket is higher than the value of the voucher, it is necessary to pay the difference.
• The complete amount of money that you payed for the ticket is exchanged for the voucher, under the condition that the ticket is not used. If you have flown one of the flights, voucher will be valid only for the unused part.
• To apply for the ticket refund in a form of voucher, you can contact the agency where you have purchased the tickets, our sales representatives via e-mail or calling/e-mailing our Call Center.
• To exchange a ticket for a voucher, it is necessary to inform agents of exact information on the name that is on the ticket, reservation code and/or ticket number.
• Vouchers are refundable if not used, after the validity period expires (one year since the original tickets have been issued).
• We are trying to process every application as soon as possible. After your application have been processed, we will send you an electronic confirmation with the exact voucher number, so you can redeem it when exchanging it for a new trip.

Ticket change

According to the revised procedure, our passengers that have flights until December 31st 2020, that have not been canceled, but due to the formal measures and restrictions of entry into Montenegro/other destination, cannot travel, can change flight for other dates, i.e destinations free of re-booking fees.

The ticket can be changed only once under these conditions. New dates can be booked up to 48 hours before the new flight. New dates can be chosen up to a year since the date of the original ticket was issued or in the case that one of the coupons of the ticket was used, a year since the date of the first flown flight.

*If there is a difference in fare between the old ticket and the new trip, it is necessary to pay the difference. For the change of destination it is necessary to pay the difference in airport taxes. If there's a difference in airport fares on the same destination, and a flight is cancelled, the difference will not be charged.

Codes-hare flights

As far as flights of our code-share partners are concerned, on which Montenegro Airlines is a marketing carrier, the same procedure is valid for the 409 tickets, on YM flight code.

For the tickets of the flights were the Austrian Airlines is a carrier, it is necessary to cancel 48h before a flight.

Vouchers

If your flight have been cancelled (in the period from March 16th to December 31st) due to measures introduced by the competent authorities or situation caused by the spread of Covid19 virus, except from the free change of tickets according to the above mentioned conditions, we offer even greater flexibility - to exchange the tickets for the vouchers that can be used for later travels on any of our flights.

Terms:

• Voucher is valid for one year since the original issue date of the ticket.
• Voucher can be exchanged within the above mentioned travel period until December 31st 2021.
• Taking into consideration that the voucher is a form of payment, it is transferable to other person, so the passenger who held the original ticket, can give the voucher to another passenger, with explicit consent.
• Vouchers can be used for any travel within Montenegro Airlines network, on flights where we are operating carrier.
• If the price of the new ticket is lower than the one on the voucher, new voucher is issued with that price difference. This voucher is as valid as the original (from the date of issued tickets for which the original voucher is exchanged), i.e. the date of validity does not change. If the price of the ticket is higher than the value of the voucher, it is necessary to pay the difference.
• The complete amount of money that you payed for the ticket is exchanged for the voucher, under the condition that the ticket is not used. If you have flown one of the flights, voucher will be valid only for the unused part.
• To apply for the ticket refund in a form of voucher, you can contact the agency where you have purchased the tickets, our sales representatives via e-mail or calling/e-mailing our Call Center.
• To exchange a ticket for a voucher, it is necessary to inform agents of exact information on the name that is on the ticket, reservation code and/or ticket number.
• Vouchers are refundable if not used, after the validity period expires (one year since the original tickets have been issued).
• We are trying to process every application as soon as possible. After your application have been processed, we will send you an electronic confirmation with the exact voucher number, so you can redeem it when exchanging it for a new trip.

Important: If you decide not to travel, cancel your trip on time (at least 24h prior to the flight), because this procedure will not be applicable on "no show" passengers.

Our company is intensively monitoring the development of situation with Covid-19 virus, as well as the measures and restrictions in the international traffic. Accordingly, in order to make your travel planning easier, we have extended the possibility of free date change. If you have bought tickets from July 1st to December 31st for any of destination to which we resumed traffic, you get the possibility to make unlimited changes until the March 31st.

* If the initially paid fair is not available on the new flight, it is necessary to pay the difference to the price of the available fare. The change must be made no later than 24h before the original flight.

According to the laws of Switzerland, all passengers entering this country, from June 2nd 2020, must fill out a contact form before landing, which you can download here and submit after boarding to our cabin crew. If you do not submit the already completed form, colleagues on the plane will hand you a copy that must be completed and submitted.

All companies flying to Switzerland are obliged by local law to follow this procedure and deliver the lists to the country of entry upon request.

The form contains basic contact information and it is easier to contact the passenger in case it is determined that one of the passengers has been infected with the new Corona virus. This data will be stored in accordance with the highest standards governing the protection of personal data, and will be destroyed after one month.

FORM

Montenegrin citizens still cannot enter the Swiss Confederation as tourists. Citizens of Montenegro who have a regulated stay in Switzerland can enter this country from July 23 with mandatory quarantine or self-isolation for 10 days.

Citizens of Montenegro who do not have a residence permit, but have a strong reason to enter, can apply for permit via email corona@sem.admin.ch. To connect with family member in Switzerland, a special permit from Swiss authorities is required - Type D Visa issued by Switzerland or Laissez Passer issued by the Swiss State Secretariat for Migration (SEM) or an official letter from the Immigration office. It can be requested via email corona@sem.admin.ch.

Transit: Passengers are allowed to transit to another Schengen country from which they have a residence permit, work permit or national visa. More details on border closures and exemptions can be found at: www.sem.admin.ch/sem/en/home/aktuell.

General questions on entering Switzerland can be found on the website of the Swiss State Secretariat for Migration: https://www.sem.admin.ch/sem/en/home/aktuell/aktuell/faq,
and here https://www.bag.admin.ch/bag/en/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov/empfehlungen-fuer-reisende/quarantaene-einreisende.html

October 30, 2020

Non-Danish citizens will not be allowed to enter Denmark, unless they have clear reason. Persons arriving from high-risk countries should have a proof of a negative test for Covid-19, obtained no more than 72 hours before crossing the border. This refers to residents in high-risk countries who are allowed to enter Denmark i.e. persons entering Denmark for justified purposes, including work.

Some exceptions from the above-mentioned will be published on the website: https://coronasmitte.dk/en/entry-into-denmark.

Workers on the border-crossing will be more closely controlled, and more attention will be paid to the accommodation of the workers on the border-crossing in order to prevent the risk of infection and its further spread.

Requirements to enter the country can be checked at https://politi.dk/en/coronavirus-in-denmark under the title: If you are travelling to or from Denmark. For questions regarding worthy purposes, you can call special line of Danish police which is open on business days from 09:00 to 14:00,at the phone number +45 7020 6044.

Special conditions apply to the citizens of Germany and Scandinavian countries and can be also found on the link above.

At the link below you can find the list of EU/ Schengen/ UK high- risk countries (red and gray): https://bm.dk/media/15123/bilag-1-inddeling-af-lande-efter-kriterier-i-raadshenstilling.pdf.

The measures also apply to all countries outside the EU/ Schengen/ UK,except: Australia, Japan, New Zealand,Korea, Thailand, Singapore and Uruguay.

Since large number of passengers traveling to Copenhagen continue their travel to Sweden, Montenegrin residents and citizensresiding in Montenegro have been allowed to enter the country since 4^th July.

We recommend that you check all the information before travelling on the official website of the Swedish authorities https://polisen.se/en/the-swedish-police/the-coronavirus-and-the-swedish-police/travel-to-and-from-sweden. As stated on the website, the evaluation of meeting the criteria will be updated every two weeks.

Also, Montenegro has opened its borders for residents/ citizens of EU countries, including Sweden, and it is valid from 6^thJuly:

More information can be found at:

• https://www.ijzcg.me/me/novosti/covid-19-popustanje-mjera-u-medunarodnom-saobracaju
• http://www.gov.me/naslovna/mjere_i_preporuke

Note: When entering any of the countries, the country of residence will be taken into consideration, not the country of citizenship unless both citizenship and country of residence are of the same nation.

Starting from December 19, 2020 newer regulations concerning entry into Austria will enter into force and will remain in force until March 31, 2021.

This Regulation states that all persons travelling to Austria have to go to a mandatory 10-day-quarantine upon arrival. On the 5th day after entering Austria, passengers can take a COVID-19 test; if this test is negative, the quarantine can be terminated.

The new Regulation will apply, for example, to citizens of Montenegro studying/ working/ living in Austria who come back home to spend Christmas and the New Year with their friends and families and are than returning to Austria.

Besides, these regulations also apply to Austrian citizens returning to Austria after a Christmas/ winter vacation abroad!

Montenegrin citizens who plan to travel to Austria directly from Montenegro, but do not have a regulated residence in Austria, or intend to travel from "unjustified" reasons, will not be allowed to enter the country.

Austria has updated the list of "safe" countries. The countries from which it is possible to enter Austria without restrictions are as follows: Australia, Finland, Ireland, Iceland, Japan, New Zealand, Norway, South Korea, Uruguay, Vatican.

These rules will not apply to the following categories:

• humanitarian missions;
• persons coming for business reasons;
• accompanied persons coming for medical treatment;
• persons who have an urgent obligation to report to the court;
• staff members of diplomatic missions;
• employees in the international organizations.

The abovementioned persons can enter Austria with medical certificate - a negative PCR or antigen test.

You can find attached some of the forms required for arrival and transition through Austria.

Attachments can be downloaded/ viewed in format:

• Ärztliches Zeugnis DE
• Bestätigung über die unbedingte Notwendigkeit der Inanspruchnahme einer medizinischen Leistung
• Confirmation of absolute medical necessity to use medical service
• Erklärung zur Ein- und Durchreise
• Entry and transit declaration
• Medical Certificate

According to the new measures, which come into force on December 25, 2020 entry into Slovenia from the countries on the red list (which also includes Montenegro)without the obligation of quarantine will be allowed only with the negative PCR test done in the member states of EU and Schengen area. PCR test shall notbe older than 24 hours. For passengers without PCR test quarantine i.e. self-isolation is obligatory at the address of the stay, for a period of 10 days.

We point out that the entry into Slovenia from the third countries has been allowed with a negative PCR test, done in institutions and laboratories recognized by the Slovenia competent authorities, including four institutions/laboratories from Montenegro, however, as of tomorrow i.e. December 25, 2020, it is not possible. At the same time, the validity period of PCR tests was shortened, from 48h to 24h.

Aside from this, the so-called "green" and "yellow" list of the countries are eliminated, and it will be considered that all those who are not on the red list belong to the list of thecountries from which Slovenia can be entered without quarantine and other special conditions.

Transit through the territory of  the Republic of Slovenia is still allowed without a negative PCR test, but instead of the previous 12 hours, as of December 25, 2020, the allowed time for transit is 6 hours.

Adopting the new Decision the number of exceptions, which allow entry without quarantine and PCR test, are also reduced as follows:

• Cross-border daily labor migrants who are employed in one of the EU member states or another Schengen country, with adequate proof;
• Persons sent to or from the international transport sector, with adequate proof;
• Persons performing the transport of goods or passengers from or to the Republic of Slovenia in commercial transport, as well as for freigh and passenger transport in transit, which are obliged to leave the country within eight hours after crossing the border;
• Persons in transit through the Republic of Slovenia who leave the country not later than six hours after entry;
• Representatives of the foreign security institutions or judical bodies, performing an official task and leaving the Republic of Slovenia as soon as possible after the completion of the task;
• Persons brought by ambulance or emergency vechicle accompanied by medical staff;
• Holders of diplomatic passports.

In accordance with the Decree of the Federal Ministry of Health, which entered into force on November 8^th, 2020, before entering Germany from the risk area it is necessary to make a digital registration, which replaces the previous statement/form in the paper form.Therefore, the obligation of electronic registration applies from November 8^th, 2020, if the person has been in the risk area during the past ten days.

There is no obligation for digital registrations in relation to the following categories:

• Passengers who only passed through the risk area, but did not stay in it;
• Passengers entering FR Germany for transit through German territory;
• Passengers who, within the framework of cross-border traffic with neighboring countries, stayed less than 24 hours in the risk area, or plan to stay up to 24 hours in FR Germany;
• Passengers entering Federal Republic of Germany for professional reasons,i.e. to carry out the transport of persons and goods by road, rail, sea or air.

Registration can be made at the link www.einreiseanmeldung.de

Digital registration should facilitate the work of the competent health services in monitoring compliance with the adopted measures and enable better prevention of spreading the virus in the travel segment.

General measures stipulate that all the passengers, who have been in one of the countries qualified as risk area in the last 10 days before entering Germany are obliged to go quarantine/ self-isolation immediately upon entering the country. Self-isolation can end no earlier than five days, with a negative PCR test, no older than 48 hours. The test results should be kept for ten days.

Accordingly, The Decree of the Federal Ministry of Health, inter alia, states that "persons who arrived in the FR Germany by land, sea or air and who during the last ten days before entry stayed in an area where there is an increased risk of infection with coronavirus SARS-CoV-2, are obliged to provide the proof of completed testing, at the invitation/request of the competent health service". "A negative test on paper or an electronic document in German, English or French" are considered a valid proof. "Persons who are not tested in accordance with the obligation, risk paying high fines (up to 25,000 euros) in accordance with the local regulations.Being a passenger in the international traffic, who is informed of its obligations, we expect you to conscientiously comply with the stated obligation (without being served with any order or decision).

Persons transiting through German territory are not subject to a measure of self-isolation, but they have no right of retention and are obliged to leave FR Germany immediately. It is understood that these individuals do not have symptoms of COVID-19.

With regard to the implementation of measures within the competence of the federal states/provinces, certain exempts are possible, depending on the province.

We remind you that entering and staying of Montenegro citizens in FR Germany is still not possible, unless having an important reason.

Imp