Montenegro Airlines

Booking

Timetable

Trip Status

Hotels

Rent-a-car
more options
close
Booking
Return trip
One way
Multisegment Flights
+
Adults
>12 yrs.
+
Children
2-11 yrs.
+
Infants
<2 yrs.
Find hotel accommodations that suit your needs
Booking.com
Continue your journey with our partner
Sixt.de

Notices regarding Coronavirus COVID-19

Traffic resumption >>>

Procedures and recommendations for safe travel >>>


Flexible ticket changing policy

June 30, 2020

Our company intenselyfollows the situation development regarding Covid-19 virus, and lifting of the measures and restrictions in international traffic and according to that, we modified the Flexibility policy. Depending on which category you belong, multiple options are available.

 

I category - Passengers whose flights are canceled (until July 31st)

Changing ticket

According to revised procedure, our passengers whose flights are canceled until July 31st 2020can change their flights for different dates, i.e. destinations free of re-booking fees or fare difference.*

The ticket can be changed only once under these conditions. New dates can be booked up to 48 hours before the new flight. New dates can be chosen up to a year since the date of the original ticket was issued or in the case that one of the coupons of the ticket was used, a year since the date of the firstflown flight.

* For the change of destination it is necessary to charge the difference in airport taxes between the two destinations.

Codeshare flights

As far as flights of our codeshare partners are concerned, on which Montenegro Airlines is a marketing carrier, the same procedure is valid for the tickets of our company.

Vouchers

If your flight have been cancelled (in the period from March 16th to July 31th) due to measures introduced by the competent authorities or situation caused by the spread of Covid19 virus, except from the free change of tickets according to the above mentioned conditions, we offer even greater felxibility - to exchange the tickets for the vouchers that can be used for later travels on any of our flights.

Terms:

  • Voucher is valid for one year since the original issue date of the ticket.
  • Voucher can be exchanged within the above mentioned travel period until July 31st
  • Taking into consideration that the voucher is a form of payment, it is transferable to other person, so the passenger who held the original ticket, can give the voucher to another passenger, with explicit consent.
  • Vouchers can be used for any travel within Montenegro Airlines network, on flights where we are operating carrier.
  • If the price of the new ticket is lowerthan the one on the voucher, new voucher is issued with that price difference. This voucher is as valid as the original (from the date of issued tickets for which the original voucher is exchanged), i.e. the date of validity does not change. If the price of the ticket is higher than the value of the voucher, it is necessary to pay the difference.
  • The complete amount of money that you payed for the ticket is exchanged for the voucher, under the condition that the ticket is not used. If you have flown one of the flights, voucher will be valid only for the unused part.
  • To apply for the ticket refund in a form of voucher, you can contact the agency where you have purcahsed the tickets, our sales representatives via e-mail or calling/e-mailing our Call Center.
  • To exchange a ticket for a voucher, it is neccesary to inform agents of exact information on the name that is on the ticket, reservation code and/or ticket number.
  • Vouchers are refundable if not used, after the validity period expires (one year since the original tickets have been issued).
  • We are trying to provess every application as soon as possible. After your application have been processed, we will send you an electronic confirmation with the exact voucher number, so you can redeem it when exchanging it for a new trip.

 

II category - Passengers that cannot travel due to the formal measures and restrictions even if the flight is not canceled (until july 31st)

Ticket change

According to the revised procedure, our passengers that have flights until July 31st,2020, that have not been canceled, but due to the formal measures and restrictions of entry into Montenegro/other destination, cannot travel, can change flight for other dates, i.e destinations free of re-booking fees.

The ticket can be changed only once under these conditions. New dates can be booked up to 48 hours before the new flight. New dates can be chosen up to a year since the date of the original ticket was issued or in the case that one of the coupons of the ticket was used, a year since the date of the first flown flight.

*If there is a difference in fare between the old ticket and the new trip, it is necessary to pay the differrence. For the change of destination it is necessary to pay the difference in airport taxes between the two destinations.

Codeshare flights

As far as flights of our codeshare partners are concerned, on which Montenegro Airlines is a marketing carrier, the same procedure is valid for the tickets of our company.

Vouchers

If your flight have been cancelled  (in the period from March 16th to July 31th) due to measures introduced by the competent authorities or situation caused by the spread of Covid19 virus, except from the free change of tickets according to the above mentioned conditions, we offer even greater felxibility - to exchange the tickets for the vouchers that can be used for later travels on any of our flights.

Terms:

  • Voucher is valid for one year since the original issue date of the ticket.
  • Voucher can be exchanged within the above mentioned travel period until July 31st
  • Taking into consideration that the voucher is a form of payment, it is transferable to other person, so the passenger who held the original ticket, can give the voucher to another passenger, with explicit consent.
  • Vouchers can be used for any travel within Montenegro Airlines network, on flights where we are operating carrier.
  • If the price of the new ticket is lower than the one on the voucher, new voucher is issued with that price difference. This voucher is as valid as the original (from the date of issued tickets for which the original voucher is exchanged), i.e. the date of validity does not change. If the price of the ticket is higher than the value of the voucher, it is necessary to pay the difference.
  • The complete amount of money that you payed for the ticket is exchanged for the voucher, under the condition that the ticket is not used. If you have flown one of the flights, voucher will be valid only for the unused part.
  • To apply for the ticket refund in a form of voucher, you can contact the agency where you have purcahsed the tickets, our sales representatives via e-mail or calling/e-mailing our Call Center.
  • To exchange a ticket for a voucher, it is neccesary to inform agents of exact information on the name that is on the ticket, reservation code and/or ticket number.
  • Vouchers are refundable if not used, after the validity period expires (one year since the original tickets have been issued).
  • We are trying to provess every application as soon as possible. After your application have been processed, we will send you an electronic confirmation with the exact voucher number, so you can redeem it when exchanging it for a new trip.

Important: If you decide not to travel, cancel your trip on time (at least 24h prior to the flight), because this procedure will not be applicable on "no show" passengers.

 

III category - Passengers that cancel their flights voluntarily

Changes are only allowed in accordance with the fare rules inyour ticket.


Information on entry requirements for specific countries

Regarding the gradual lifting of the measures of air traffic ban, conditions and procedures of entering a certain country, can be found on IATA's website (International Air Transport Association) in the "Travel Center" section (please find on the link below).

It is necessary to enter your passport data, name of the arriving country, departing country, and after that you will get an answer whether the entering ban exists or not and what is the procedure if it is even possible to travel to that destination. Data are being updated on daily basis in accordance with changes in measures of numerous countries, so it can be used as a reliable source of information.

Information on entering a certain country could also be found in the diplomatic-consular missions of the countries that you plan on visiting.

Passengers are obliged to be informed of all general recommendations of competent health institutions prior to the travel, and to get to know to the rules of entering a country they travel to.

Link: www.iatatravelcenter.com.

--- Instructions of entering Switzerland ---

According to the laws of Switzerland, all passengers entering this country, from June 2nd 2020, must fill out a contact form before landing, which you can download here and submit after boarding to our cabin crew. If you do not submit the already completed form, colleagues on the plane will hand you a copy that must be completed and submitted.

All companies flying to Switzerland are obliged by local law to follow this procedure and deliver the lists to the country of entry upon request.

The form contains basic contact information and it is easier to contact the passenger in case it is determined that one of the passengers has been infected with the new Corona virus. This data will be stored in accordance with the highest standards governing the protection of personal data, and will be destroyed after one month.

FORM

Montenegrin citizens with a valid residence permit in Switzerland (EU/EFTA/Schengen area) are allowed to enter Switzerland after June 15th 2020, without the obligation of quarantine(unless they show clear signs of possible COVID-19 infection, in which case it is advised not to go on a trip). Citizens of Montenegro who do not have a residence permit, but have a strong reason to enter, can apply for permit via email corona@sem.admin.ch. To connect with family member in Switzerland, a special permit from Swiss authorities is required - Type D Visa issued by Switzerland or Laissez Passer issued by the Swiss State Secretariat for Migration (SEM) or an official letter from the Immigration office. It can be requested via email corona@sem.admin.ch.

Montenegrin citizens cannot enter in the Swiss Confederation as tourists yet, unless they have a residence permit. Entering to visit residents or citizens of Austria are also not allowed.

Transit: Passengers are allowed to transit to another Schengen country from which they have a residence permit, work permit or national visa. More details on border closures and exemptions can be found at: www.sem.admin.ch/sem/en/home/aktuell.

General questions on entering Switzerland can be found on the website of the Swiss State Secretariat for Migration: https://www.sem.admin.ch/sem/en/home/aktuell/aktuell/faq.

--- Instructions of entering Denmark ---

Non-Danish citizens will not be allowed to enter the country unless they have clear reason. Check new entry requirements at: https://politi.dk/en/coronavirus-in-denmark under the Headline: If you are travelling to or from Denmark. For questions regarding worthy purposes, call Danish police's hotline, which is open weekdays 08.00-16.00 and weekends and holidays 09.00-14.00, at +45 7020 6044.

Special exemptions apply to Scandinavian countries and German citizens and can also be checked at the above link.

Due to a large number of passengers traveling to Copenhagen continues to Sweden, Montenegrin citizens and residents of Montenegro, are allowed to enter this country from July 4th. We recommend that you check all information on the official website of the Swedish authorities prior to the travel https://polisen.se/en/the-swedish-police/the-coronavirus-and-the-swedish-police/travel-to-and-from-sweden/. As it is written on the website, criteria that will have to be met, will be updated every two weeks.

Also, Montenegro have opened its borders to the residents/ citizens of the EU countries, to Sweden as well, and it is valid until July 6th:

For more information, click on the link:

Note*: Due to an entry into any country, the country of residence will be taken into consideration, not the country of citizenship, unless both citizenship and country of residence are of the same nation.

--- Instructions for entering Austria ---

For passengers coming from Montenegro to Austria, the same rules from the current regulation (which regulates entry by air and land), which is in force since June 15th and has been extended until September 30th 2020, apply.

Persons from third world countries, including Montenegro, are still not allowed to enter Austria. The existing exceptions so far remain in force (eg transit, medical treatment).

Entry from countries outside EU and Schengen area is allowed in accordance with the above mentioned regulation for:

  • Austrian citizens,
  • EU citizens, citizens of EEA and Switzerland,
  • Following groups of people:
    • Austrian citizens family members, citizens of EU, EFTA and Switzerland who live in the same household;
    • Foreign citizens who meet any of the following:
      • Holders of Visa Type D issued by Austria,
      • Diplomats,
      • Holders of residence permit,
      • Diplomatic missions personnel and members of their families who live in the same household,
      • International organizations employees as well as their family members who live in the same household,
      • Humanitarian staff,
      • Health workers and caregivers,
      • Seasonal workers in agriculture, forestry and tourism,
      • Transit passengers,
      • Persons working in the transport of goods,
      • Business passengers, under the condition that they can prove the necessity of their travel (e.g. invitation from an Austrian business partner),
      • Persons who travel in the family circle in individual cases for reasons of particularly valuable consideration such as funeral, hospitalization of a close relative, etc, and who can prove these reasons.

Persons that are stated above are allowed to enter Austria. However, it is necessary that they provide proof of negative COVID test (issued in English or German). Test must be done at least 4 days prior to the travel. If the passenger do not own a test, he/she is obliged to get tested on Vienna airport. The price of the test is EUR190+VAT. Otherwise, passenger is obliged to adhere to the quarantine regulations for 14 days, according to the rules of the Austrian government.

Exceptions to medical treatment entry still apply.

COVID-19 Test form

--- Instructions for entering Slovenia ---

In relation to the previous measures, from June 25th, citizens of Montenegro will be assigned a mandatory quarantine measure for 14 days upon entering Slovenia. We note that in Slovenia, this term implies self-isolation at the address of residence, and that there is no mechanism of institutional quarantine.

Exempt from determining the measure of quarantine are:

  • Persons traveling through the territory of Slovenia for transit, which must leave within 12 hours from the time of entry.
  • Holders of diplomatic passports,
  • Persons coming for business purposes, and which possess a certificate from the competent ministry that the self-isolation could cause a greater social or economic damage, with the obligation to have a COVID-19 test with a negative result, done in the past 36 hours, and issued in the EU.
  • Persons who have scheduled medical examination, with the mandatory possession of a certificate of appointment by a doctor/clinic, as well as with the mandatory possession of a negative test result on COVID-19,
  • Persons crossing the border for inclusion in the education system of the Republic of Slovenia or a scientific research in the territory of the Republic of Slovenia, as well as their parents or other companions who are obliged to leave the country within 24 hours, with mandatory possession of negative test results on COVID-19,
  • Persons entering due to a death of a close relative, and who leave Slovenia within 24 hours, having in possession a negative COVID-19 test result,
  • Persons crossing the border due to family reasons (visiting a close relative), and that leave Slovenia within 24 hours, possessing a negative test result on COVID-19.
  • Persons entering due to necessary and immediate personal reasons and who leave the state within 24 hours, with proof of the reason for which they come, as well as having negative test result on COVID-19.

Negative test result on COVID-19, for categories for which it is required, must be done in the past 36 hours (previously it was 72 hours) and it must be done in an EU member state.

We note that the rule on transit through the territory of Slovenia has been changed, instead of 24 hours, transit is now allowed within 12 hours, for entry and exit from the country.

We also note that it is not necessary to announce the citizens of Montenegro that are in transit, if they have proof that they can enter the country of destination unobstructed.

Instructions for Slovenian citizens returning back from Montenegro

We ask Slovenian citizens returning from Montenegro, to contact the Embassy of the Republic of Slovenia in Podgorica regarding the conditions applicable to their return or to send an email to the address of the Slovenian Police: info.koronavirus@policija.si

--- Instructions for entering Germany ---

Federal government decided today (July 1st) to gradually lift current traveling restrictions into Germany from 11 third world countries, among which is Montenegro.  As a reminder, taking into consideration partial improvement of the epidemiologic situation in various countries, the EU Commission stated their decision on June 11th 2020. (COM (2020)399 final) regarding coordinating measures of the Member States. Based on the aforementioned, the EU Council made an adequate recommendation on June 30th 2020. It will be applied in Germany starting on July 2nd of this year.

The recommendation provides for the coordinated lifting of travel restrictions by Member States as follows:

  1. Entry from third world countries with low infection rate, according to the agreed list of countries, is possible without restrictions. The list of countries is updated every two weeks. Member States have the option of granting entry gradually, but not for all countries at the same time. Germany will first allow unlimited cross-border entry for 11 countries based on currently available data:
    1. AUSTRIA
    2. GEORGIA
    3. JAPAN*
    4. CANADA
    5. MONTENEGRO
    6. NEW ZEALAND
    7. SOUTH KOREA
    8. THAILAND
    9. TUNISIA
    10. URUGUAY
    11. CHINA*

    *subject to reciprocal entry possibility.
  2. Extended entry opportunities for travelers from all third countries who have an important reason to travel. Important reasons for entry from third world countries are:
    1. German citizens, EU citizens and the citizens of third world countries with an existing residence permit in Germany;
    2. Health workers and health researchers, as well as nursing staff;
    3. Foreign skilled and highly skilled workers whose employment is necessary from an economic perspective and whose work cannot be postponed or performed abroad;
    4. Personnel engaged in the transport of goods as well as other transport personnel;
    5. Seasonal workers in agriculture;
    6. Seafarers;
    7. Foreign students whose studies cannot be fully organized from abroad;
    8. Foreign family members coming as part of family reunification, as well as visits for urgent family reasons;
    9. Persons in need of international protection or protection for other humanitarian reasons;
    10. Diplomats, employed in international organizations, military personnel and humanitarian workers in the performance of their duties;
    11. So-called "German immigrants";
    12. Passengers in transit.
  3. The previous place of residence of the passengers is crucial for determining the possibility of entry into Germany, not their citizenships.

Regardless of the Germany entry options, the quarantine obligation, which is based on the Infection Protection Act, applies in all federal provinces for arriving and return travelers from the risk area determined by the Federal Institute for Communicative Diseases "Institute Robert Koch". As a reminder - Montenegro will not be listed on the IRK risk areas starting on 07.01.2020, 12:15 PM, and therefore quarantine/self-isolation will not be mandatory upon arrival in Montenegro from Germany.

--- Instructions of entering France ---

The French Republic has accepted the recommendations of the European Commission and our citizens can currently enter that country. On the other hand, French citizens can enter Montenegro without any restrictions, as well as return to France without restrictions. Please contact the French Embassy in Montenegro for more detailed information.

According to French law, all passengers entering this country must complete the form below and show it to airport staff as well as border authorities. If you do not already have a completed form before boarding, colleagues on the plane will hand you a copy.

The form contains basic contact information and its sole purpose is to make it easier to contact the passenger in case it is determined that one of the passengers has been infected with the new corona virus.

FORM


Mile extension information

April 30, 2020

In order to mitigate consequences that occurred due to the Corona virus and traffic ban, we have decided to extend membership privileges of our frequent flyers and members of the mile accruing Vision program.

We will extend validity period for a year to all passengers whose accrued miles expire or have expired within a period from March 1st to June 30th.

To all passengers whose Silver or Gold membership status expires in the aforementioned period (March 1st - June 30th), and were not able to accrue sufficient number of miles to renew it, the status will automatically be renewed for a year.

It is not necessary to apply for an extension, because the statuses and miles will be extended upon expiration.

In this way we strive to contribute to mitigating circumstances and enabling our frequent flyers, to use their miles without any concern for their future journeys, with the same benefits.