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Notification for passengers

New way to check-in at the Vienna airport

Dear passengers,

Starting with November 4th 2019, check-in for Montenegro Airlines flights at the Vienna airport shall be conducted at drop-in counters numbers 350 to 378, instead of the designated pults that carry the company sign.

We also introduce check-in pults, found at the terminal 3, from where MA flies out. Here, the passengers will have the possibility of electronically checking in themselves, with the assistance of the Austrian Airlines staff, where upon they will receive a boarding pass and baggage tag, after which they can drop off their baggage at the abovementioned drop-in counters - numbers 350 to 378.

Passengers may also check-in online, 36h hours before their flight, using the following website: www.austrian.com.

This system also allows passengers to use City Airport Train (CAT) stations to check-in and drop off luggage, 24h before their flights.

More information can be found at the following website: https://www.austrian.com/Info/CheckIn_MobileServices/ViennaCityTerminal

 

Safety rules of conduct

Dear Passengers,
You all have the right to a safe, secure and comfortable journey on our aircraft.

Unrully or disruptive behaviour can ruin your inflight experience and be traumatizing for you and your fellow travellers, as well as for crew.

Passengers who display inappropriate behaviour before flight may be denied boarding, whereas such behaviour onboard may result in serious consequences. The airplane may be diverted or directed to an unscheduled landing, the authorities may meet the flight and the person responsible for the unruly or disruptive behavior may be arrested, fined, charged and/or prosecuted.

The examples of unruly or violent behaviour that may endanger flight safety and that will not be tolerated include:

  • Harassment;
  • Verbal abuse;
  • Physical assault;
  • Sexual offences and/or lewd behavior;
  • Intimidating behavior;
  • Intoxication or disorderly conduct;
  • Refusing to follow crew instructions;
  • Ignoring smoking regulations;
  • Tampering with smoke detectors;
  • Damaging the aircraft or on board equipment (includes theft);
  • Endangering an aircraft occupant and/or the safety of flight;
  • Using a portable electronic device when prohibited to do so.

It is for these reasons that we ask you:

  1. To follow crewmember instructions;
  2. To respect crew members and your fellow travellers;
  3. To make sure that your behaviour does not endanger your own safety, or the safety of other passengers and the very flight.

 

Notice for passengers travelling to the Russian Federation

Dear passengers,
Federal Air Transport Agency of The Ministry of Transport of the Russian Federation has adopted the decision on additional security measures at all airports in Russia. Please read this decision.

The Ministry of Transport of the Russian Federation
Federal Air Transport Agency
(Rosaviatsiya)

Due to Russia's Federal Air Transportation Agency (Rosaviatsiya) instruction Moscow Domodedovo airport has taken additional measures to ensure aviation security: all liquids, gels and sprays including personal-care products carried or in carry-on baggage are advised to be checked in.

Medicines which provide life support of a passenger may be left in carry-on baggage after their identification by the airport Aviation Security Service using necessary facilities and equipments.

Passengers are requested to take the measures directed toward live and health protection and to put specified substances in checked-in baggage to accelerate preflight procedures.

In case of possibility of increasing time please arrive at the airport in advance.

Montenegro Airlines kindly asks its passengers to pay attention to the regulated travel conditions in order to avoid any possible inconvenience.

 

Ticketing procedures for travels to London

As from 27 October 2014, all Montenegro Airlines passengers who book their flights to London will be asked to provide additional information contained in their identification documents, according to the border crossing requirements (ID card/ passport/ visa).

The above-said information will be required for each passenger listed in the reservation: adult, children and infants. Therefore, when booking a ticket, the passenger will be asked the following information:

  • number of passport/ ID card
  • name of the country that issued the passport/ ID card
  • passenger's nationality
  • expiry date of the passport/ ID card
  • sex (M/F)
  • date of birth
  • first and last name of the passenger (as stated in the passport/ ID card)
  • visa number
  • place of visa issue (city and country)
  • date of visa issue
  • place of birth (city and country)

The above-stated procedure will be implemented in accordance with Article 52 of the Law on Border Control (Official Gazette of Montenegro 72/09, 20/11, 40/11 and 39/13), which stipulates that the carrier, Montenegro Airlines, has to deliver the detailed information about all passengers on its flights to the border authorities.

 

Notice of passport validity

We inform you that when travelling to the Republic of France, the Federal Republic of Germany, the Republic of Slovenia, the Republic of Serbia, the Republic of Italy, the Kingdom of Norway, The Swiss Confederation, the Czech Republic, the Republic of Austria and the Slovak Republic, passengers must have a passport whose period of validity is at least three months after the planned departure from these countries.

Please note that the above mentioned rule applies to all countries of the Schengen zone.

As far as State of Israel and Russian Federation is concerned, passengers must have a passport with validity period of at least six months from the date of departure from territory of the mentioned countries.

Note that all the quoted information serve only as guidelines, and travelers are obliged to inform themselves in detail with relevant authorities.

 

Additional information required when booking and buying tickets

Pursuant to Article 52 of the Law on Border Control (Official Gazette of Montenegro 72/09, 20/11, 40/11, 39/13), Montenegro Airlines must submit detailed information at border crossings about passengers on its flights.

The passengers will be required to enter relevant information contained in their personal documents when making reservations and buying tickets via this website starting from 24 July 2014.

Thank you for understanding
Yours Montenegro Airlines